Welcome to our FAQ page.

How do I find an event?

Check out our step-by-step instructions here

The event I’m looking for is not on your site, what do I do?

We will happily create it for you.  We work with RunSignUp and also add multiple global races on-demand for many users every day, and we hope to serve you too.

Simply pop an email over to info@gettothestart.com with the event name, dates, event URL (Website) and location around where you want the map to center.  Accommodation options are retrieved around a specific geographical point/location/address.  If you need help in finding a point, like the exact start line of a race, let us know and we’ll help you.

Do you add or charge any fees?

No, we don’t charge any fees or add any commissions.  The price you see here is what you’ll see on all the provider and partner site.

How do I use that sexy accommodation map?

We thought you’d never ask! This map is probably one of the most advanced and useful tools out there, and here is a step-by-step guide to getting the most out of it.

How do I book?

Once you’ve selected your chosen option from the map you’ll be taken to the provider’s website to complete your booking.

Who do I contact for changes, including cancellations?

You’ll need to get in touch with the provider/website or establishment who you booked with/through.  For example, if you booked a room on Airbnb you’d need to get in touch with your host who would have advised of cancellation/refund policy on their profile and in your booking confirmation.

You will normally receive an email confirmation of your booking which will contain all the terms and condition of that booking.

Do you have access to my payment information?

No. Payment and all subsequent transactions (refunds etc.) are handled by the provider you booked with and we have no involvement with, or access to, any payments or transactional information whatsoever.

 

This page will be updated as FAQ’s change to best serve our community.  If you’d like something added please email us at info@gettothestart.com with your suggestion.

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